89% of consumers prefer text messaging over other methods of communication, highlighting the necessity for businesses to adapt to this preferred communication channel
Businesses that incorporate texting into theircommunication strategies see an additional 25% in appointment conversionscompared to those that don't, demonstrating texting's effectiveness in drivingbusiness outcomes.
With 53% of people checking their text messages at least once every 30 minutes, as opposed to only twice a day with email
Automate responses for common customer interactions like missed calls or service follow-ups. Personalize these messages based on customer history to maintain a human touch.
Engage customers in two-way conversations. Allow them to respond to texts for making appointments, confirming bookings, or answering feedback requests, fostering a responsive communication channel.
Organize and oversee all text exchanges through a user-friendly interface. Categorize conversations for quick access, assign them to team members, and track the history of customer interactions for better service.
Sync our texting platform with your existing CRM, sales, or marketing tools for cohesive communication workflows. Utilize features like shared inboxes or team chats to collaborate effectively and ensure consistent messaging
Leverage analytics from text interactions to gain insights into customer preferences and behaviors. Use this data to refine your communication strategies and personalize future interactions.
Since integrating two-way texting, our dental clinic has seen a 40% increase in appointment bookings. It's also cut our response time to patient inquiries by half, greatly boosting our customer service efficiency.
Implementing two-way texting for our retail promotions has led to a 50% increase in customer engagement. We've also noticed a 30% uptick in in-store visits and online purchases as a direct result of our text message campaigns.
Quickly responding to customer inquiries and reservations through text has resulted in a 35% increase in our customer satisfaction ratings. We've also seen a noticeable reduction in wait times and a smoother dining experience for our guests.